Clinton Cohen

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offshoring inbound customer support customer service customer experience bpo business process outsourcing global business services customer care client services customer support backoffice support contact center call center business processing impact sourcing outsourced consulting client relationship service delivery outsourcing & offshoring consulting multi-channel customer care cx outsourcing smart collections customer win-back back-office solutions sales & lead generation omni-channel support data analytics customer retention agent training cultural affinity personalized customer experience compliance & quality assurance digital contracting remote hiring solutions peak season scalability ai integration voice of the customer customer sentiment analysis brand integrity operational efficiency cost management workforce flexibility outbound sales campaigns inbound customer service performance metrics employee experience technology integration customer journey mapping data security cloud technology recruiting process bespoke solutions tailored customer solutions customer engagement strategies service level agreements continuous improvement operational excellence lead conversion market research competitor analysis client relationship management personalized outreach feedback loops seasonal demand management specialized bpo services outsourcing/offshoring computer & network security information technology & services