Merja Laakso

Outlook Microsoft Office 365 WP Engine Atlassian Cloud Leadfeeder Hubspot Google Tag Manager Squarespace ECommerce Mobile Friendly Linkedin Marketing Solutions Remote Basis

customer service ict service desk telecommunications 247 service chat customer experience cx outsourcing & offshoring consulting multi-channel support omni-channel solutions healthcare customer experience insurance customer support technical support automated customer service service desk solutions customer engagement 24/7 service availability customer satisfaction contact center operations business process outsourcing data protection gdpr compliance chat support digital communication customer interaction design service quality monitoring customer feedback management experience design emotional intelligence in service technical assistance deep customer understanding real-time support customer journey optimization seamless interaction self-service solutions cloud-based customer support mobile support contextual recommendations customer service training outsourced customer care service quality improvement customer retention strategies user experience enhancement complaint handling complex product support customer loyalty programs voice of the customer staff training & development business growth online customer support data analytics in customer service feedback loop systems brand loyalty service level agreements customer relationship management social media consumer internet consumers internet information technology & services outsourcing/offshoring crm sales enterprise software enterprises computer software b2b