Anneli Olovsson

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itsupport contactcenter outsourcing switchboard gavoservice felanmaelan krisberedskap vaexel kundtjaenst callcenter backoffice support customerservice first line support svarstjaenst kontaktcenter givarservice customer service call center 24/7 availability technical support crisis management incident reporting donor services administrative support troubleshooting flexible staffing information hotline professional reception communication solutions it support outsource services team collaboration customer engagement emergency response real-time support personalized service cost-effective solutions service level agreements value-added services call forwarding response time optimization business continuity planning customer satisfaction remote staffing cross-functional teams professional phone handling multichannel support service quality assurance proactive communication support services outsourcing stakeholder communication managed services data privacy compliance effective problem solving customized solutions experience management performance metrics rapid scalability response strategies engaged employees operational efficiency service enhancements