SB

Simon Black

COO - Awaken & Tethr are now CREOVAI

Creovai

Littlehampton, England


Contact Information

Email
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Company Information

Company
Creovai
Industry
information technology & services
Employees
51.0
Seniority
C suite

Technologies

DNSimple Outlook Microsoft Office 365 Amazon AWS Google Tag Manager Vimeo Mobile Friendly

Keywords

software development real-time agent assist ai assistance conversation intelligence qa automation advanced analytics customer experience agent workflow contact center ops operational efficiency automated scoring customer insights predictive analytics agent performance improvement compliance management interactive guidance multilingual support integration capabilities voice & digital analysis customer satisfaction analysis automatic transcription data-driven coaching agent retention strategies sales conversion improvement knowledge base integration customer journey optimization agent experience enhancement cost reduction strategies ai-powered insights training time reduction dynamic checklists root cause analysis first contact resolution automated call summaries agent & customer sentiment analysis real-time data capture intelligent workflow automation business decision support churn prevention performance dashboards data analytics tools qualitative & quantitative analysis call handling efficiency comprehensive coaching platforms user-friendly reporting customer interaction evaluation information technology & services enterprise software enterprises computer software b2b

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